How the best IVR technology in India improves customer experience
Knowlarity’s Personalized IVR system greets you by your name which creates a great impression on your callers. and The IVR predicts why your customers are calling based on their interaction history. Intelligently directs you to the right menu option. No need to navigate a complicated menu and waste your time.
Create IVR system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents
What is the IVR solution?
Interactive voice response system (IVR) is a system where the clients call is received by the pre-recorded message. This message helps the caller to reach to a solution for the problem. The caller has to press the desired IVR number which related to their problem as they hear the recording. If the problem is not solved through the IVR it is transferred to the company agent.
What is the meaning of Hosted IVR solution?
IVR or Interactive Voice Response is an automated bot that greets you when you call it. You don’t have to spend long hours explaining your sitution to different people, rather the bot asks you questions based on your queries and you respond to it using your keypad. The word ‘hosted’ simply means "on cloud". Hosted IVR means that all the infrastructure of a normal IVR system will simply be transferred to your cloud. No excessive costs on infrastructure and its repairs. All your data will be safe and secure on the cloud, that is operative only by your firm.
What is the difference between IVR and OBD?
IVR is short for Interactive Voice Response, while OBD is short for Outbound.
One major difference between the two is that an IVR helps the user interact with the system using their dialpad (press 1 for sales, press 2 for support), while outbound calls is used to shoot out information to customers – either by business SMS or calls. For example, when your Jio plan is about to expire, you get a call saying “Your jio plan is about to expire. Please renew to enjoy uninterrupted services”, and then immediately receive a business SMS (and email) about the same. That is outbound communication (https://www.knowlarity.com/automated-outbound-calling-solutions/).
Create IVR system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents
What is the IVR solution?
Interactive voice response system (IVR) is a system where the clients call is received by the pre-recorded message. This message helps the caller to reach to a solution for the problem. The caller has to press the desired IVR number which related to their problem as they hear the recording. If the problem is not solved through the IVR it is transferred to the company agent.
What is the meaning of Hosted IVR solution?
IVR or Interactive Voice Response is an automated bot that greets you when you call it. You don’t have to spend long hours explaining your sitution to different people, rather the bot asks you questions based on your queries and you respond to it using your keypad. The word ‘hosted’ simply means "on cloud". Hosted IVR means that all the infrastructure of a normal IVR system will simply be transferred to your cloud. No excessive costs on infrastructure and its repairs. All your data will be safe and secure on the cloud, that is operative only by your firm.
What is the difference between IVR and OBD?
IVR is short for Interactive Voice Response, while OBD is short for Outbound.
One major difference between the two is that an IVR helps the user interact with the system using their dialpad (press 1 for sales, press 2 for support), while outbound calls is used to shoot out information to customers – either by business SMS or calls. For example, when your Jio plan is about to expire, you get a call saying “Your jio plan is about to expire. Please renew to enjoy uninterrupted services”, and then immediately receive a business SMS (and email) about the same. That is outbound communication (https://www.knowlarity.com/automated-outbound-calling-solutions/).
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